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  • 2012/07/04

Refunding Orders

The program cannot actually issue refunds. You will need to issue refunds from your payment gateway, and then mark them as refunded in Member Guardian.

Member Guardian allows you to mark order as "refunded" in the database. Doing this will help you better track your cart totals and statistics.

Marking an Order as Refunded

From the admin control panel, click on:

  1. "Cart » Sale History"
  2. Click on the order that you wish to refund. Note that you can also search for the order number in the top right search box.
  3. Click on "Refund"
  4. Input the details of the refund (see settings below).
  5. Click on "Issue Refund"

Settings

SettingDescription
Refunded AmountThe amount that was refunded.
Refund DateThe date the refund was issued.
Refund ReasonA reason for the refund. Note that if the Show User Reason? setting is activated, this reason will appear to the user on the outgoing e-mail notice of the refund.
E-Mail User?If activated, the user will receive an e-mail notice about this refund.
Show User Reason?If activated, the Refund Reason will appear on outgoing e-mail to the user.